If your computer doesn't recognize your connected device, you might see an unknown error or a '0xE' error. If you do, follow these steps and try to connect your device again after each step:
- Make sure that your iOS or iPadOS device is unlocked and on the Home screen.
- Check that you have the latest software on your Mac or Windows PC. If you're using iTunes, make sure you have the latest version.
- Make sure that your device is turned on.
- If you see a Trust this Computer alert, unlock your device and tap Trust.
- Unplug all USB accessories from your computer except for your device. Try each USB port to see if one works. Then try a different Apple USB cable.*
- Restart your computer.
- Restart your device:
- Try connecting your device to another computer. If you have the same issue on another computer, contact Apple Support.
For more help, follow the steps below for your Mac or Windows PC.
To ensure compatibility, it is recommended to install the latest display drivers provided by the laptop manufacturer (OEM) for both the integrated and discrete graphics processing unit (GPU). You may also consider using the latest compatible generic driver offered by the integrated and discrete graphics manufacturer(s). Suzuki 28.007.bin Isuzu truck 11530 1996-2011.bin Isuzu truck 11530.bin ISUZU Truck CAN 122050.bin Suzuki 29.003 eng.bin V33-002NAOEN.bin nao 32.08.bin vauxhall.bin opel 137.000.bin opel160-000en.bin OpelVauxhall V166.00.bin Tech 2 32MB memory PCMCIA is available here: Tech2 32MB B Card.
* Learn how to connect iPad Pro (11-inch) or iPad Pro 12.9-inch (3rd generation) to your computer.
If you use a Mac
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- Connect your iOS or iPadOS device and make sure that it's unlocked and on the Home screen.
- On your Mac, hold down the Option key, click the Apple menu, and choose System Information or System Report.
- From the list on the left, select USB.
- If you see your iPhone, iPad, or iPod under USB Device Tree, get the latest macOS or install the latest updates. If you don't see your device or still need help, contact Apple Support.
If you use a Windows PC
The steps differ depending on if you downloaded iTunes from the Microsoft Store or from Apple.
If you downloaded iTunes from the Microsoft Store
Follow these steps to reinstall the Apple Mobile Device USB driver:
- Disconnect your device from your computer.
- Unlock your iOS or iPadOS device and go to the Home screen. Then reconnect your device. If iTunes opens, close it.
- Click and hold (or right-click) the Start button, then choose Device Manager.
- Locate and expand the Portable Devices section.
- Look for your connected device (such as Apple iPhone), then right-click on the device name and choose Update driver.
- Select 'Search automatically for updated driver software.'
- After the software installs, go to Settings > Update & Security > Windows Update and verify that no other updates are available.
- Open iTunes.
If you downloaded iTunes from Apple
Follow these steps to reinstall the Apple Mobile Device USB driver:
- Disconnect your device from your computer.
- Unlock your iOS or iPadOS device and go to the Home screen. Then reconnect your device. If iTunes opens, close it.
- Press the Windows and R key on your keyboard to open the Run command.
- In the Run window, enter:
%ProgramFiles%Common FilesAppleMobile Device SupportDrivers
- Click OK.
- Right-click on the
usbaapl64.inf
orusbaapl.inf
file and choose Install.
You might see other files that start withusbaapl64
orusbaapl
. Make sure to install the file that ends in .inf. If you’re not sure which file to install, right-click a blank area in the File Explorer Window, click View, then click Details to find the correct file type. You want to install the Setup Information file. - Disconnect your device from your computer, then restart your computer.
- Reconnect your device and open iTunes.
If your device still isn't recognized
Check Device Manager to see if the Apple Mobile Device USB driver is installed. Follow these steps to open Device Manager:
- Press the Windows and R key on your keyboard to open the Run command.
- In the Run window, enter
devmgmt.msc
, then click OK. Device Manager should open. - Locate and expand the Universal Serial Bus controllers section.
- Look for the Apple Mobile Device USB driver.
If you don't see the Apple Mobile Device USB Driver or you see Unknown Device:
- Connect your device to your computer with a different USB cable.
- Connect your device to a different computer. If you have the same issue on another computer, contact Apple Support.
If you see the Apple Mobile Device USB driver with an error symbol:
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If you see , , or next to the Apple Mobile Device USB driver, follow these steps:
- Restart the Apple Mobile Device Service.
- Check for and resolve issues with third-party security software, then restart your computer.
- Try to install the
usbaapl64.inf
orusbaapl.inf
file again.
Description | Type | OS | Version | Date |
---|---|---|---|---|
Intel® Aptio* V UEFI Firmware Integrator Tools Provides Intel® Aptio* V UEFI Firmware Integrator Tools for Intel® NUC products. | Software | OS Independent Windows 10, 64-bit* Linux* | 3.0 Latest | 1/25/2021 |
Intel® Wireless Bluetooth® Driver for Intel® NUC 9 Extreme Laptop Kits Installs the Intel® PROSet/Wireless Software for Bluetooth® driver for the Intel® Bluetooth adapter installed in the NUC 9 Extreme Laptop Kits. | Driver | Windows 10, 64-bit* | 21.120.0 Latest | 9/30/2020 |
Intel® Wireless Technology Driver for Intel® NUC 9 Extreme Laptop Kits Installs the Intel® Wireless driver for the Intel® NUC 9 Extreme Laptop Kits. | Driver | Windows 10, 64-bit* | 21.120.2 Latest | 9/30/2020 |
Intel® Graphics DCH Driver for Intel® NUC 9 Extreme Laptop Kits This download installs the Intel® HD Graphics Driver for the Intel® NUC 9 Extreme Laptop Kits. | Driver | Windows 10, 64-bit* | 27.20.100.8681 Latest | 9/15/2020 |
BIOS Update [QCCFL357] This download record provides options for updating the Intel® Aptio* V UEFI Firmware of Intel® NUC 9 Extreme Laptop Kits. | BIOS | OS Independent Windows 10, 64-bit* | 0122 Latest | 9/11/2020 |
Realtek* High Definition Audio Driver for Intel® NUC 9 Extreme Laptop Kits Installs the Realtek* High Definition Audio Driver and Intel® Smart Sound Technology (Intel® SST) driver for the 3.5mm audio jack and the speakers for the Intel® NUC 9 Extreme Laptop Kits | Driver | Windows 10, 64-bit* | 6.0.8924.1 Latest | 9/4/2020 |
Intel® Chipset Device Software for Intel® NUC 9 Extreme Laptop Kits This download installs the Intel® Chipset Device Software for the Intel® NUC 9 Extreme Laptop Kits. | Driver | Windows 10, 64-bit* | 10.1.18121.8164 Latest | 9/4/2020 |
Realtek* LAN Connection Driver for Intel® NUC 9 Extreme Laptop Kits Installs the Realtek* LAN Connection driver for Intel® NUC 9 Extreme Laptop Kits. | Driver | Windows 10, 64-bit* | 10.035.510.2019 Latest | 9/4/2020 |
Intel® Rapid Storage Technology (RAID) for Intel® NUC 9 Extreme Laptop Kits Installs Intel® Rapid Storage Technology software for NUC 9 Extreme Laptop Kits. | Driver | Windows 10, 64-bit* | 17.8.0.1065 Latest | 9/4/2020 |
Realtek* Card Reader Driver for Intel® NUC 9 Extreme Laptop Kits Installs the Realtek* SD Card Reader driver for the Intel® NUC 9 Extreme Laptop Kits. | Driver | Windows 10, 64-bit* | 10.0.18362.31248 Latest | 9/4/2020 |
Intel® Serial IO Driver for Intel® NUC 9 Extreme Laptop Kits Installs the Intel® Serial IO host controller driver for Intel® NUC 9 Extreme Laptop Kits. | Driver | Windows 10, 64-bit* | 30.100.1915.1 Latest | 9/4/2020 |
NVIDIA* Graphics Driver for the Intel® NUC 9 Extreme Laptop Kits Instructions on how to download the NVIDIA* graphics driver for the Intel® NUC 9 Extreme Laptop Kits. | Driver | OS Independent | N/A Latest | 9/4/2020 |
Intel® Management Engine Consumer Driver for Intel® NUC 9 Extreme Laptop Kits Installs the Intel® Management Engine (Intel® ME) components for Intel® NUC 9 Extreme Laptop Kits. | Driver | Windows 10, 64-bit* | 12.0.70.1648 Latest | 8/31/2020 |
Thunderbolt™ 3 DCH Driver for Intel® NUC 9 Extreme Laptop Kits Installs the DCH-compliant Thunderbolt™ bus driver for the Intel® NUC 9 Extreme Laptop Kits. | Driver | Windows 10, 64-bit* | 1.41.1015.0 Latest | 8/11/2020 |
Touchpad Firmware Update for Intel® NUC 9 Extreme Laptop Kits - LAPQC71A and LAPQC71B Updates the Touchpad Firmware on the Intel® NUC 9 Extreme Laptop Kits-LAPQC71A and LAPQC71B. | Firmware | Windows 10, 64-bit* | 25.29 Latest | 7/27/2020 |
Control Center for the Intel® NUC 9 Extreme Laptop Kits The Control Center Application provides RGB control and system monitoring for the Intel® NUC 9 Extreme Laptop Kits. | Driver | Windows 10, 64-bit* | 2.2.0.18 Latest | 6/17/2020 |
Creative Sound Blaster* Drivers for Intel® NUC 9 Extreme Laptop Kits - LAPQC71A and LAPQC71B The Creative* Sound Blaster Application for Intel® NUC 9 Extreme Laptop Kits-LAPQC71A and LAPQC71B, provides additional sonic controls for speakers, headphones, and microphones. | Software | Windows 10, 64-bit* | NA Latest | 5/21/2020 |
Thunderbolt™ 3 Firmware Update Tool for Intel® NUC 9 Extreme Laptop Kits - LAPQC71A and LAPQC71B Updates the Thunderbolt™ 3 Controller Firmware for the Intel® NUC 9 Extreme Laptop Kits-LAPQC71A and LAPQC71B. | Driver | Windows 10, 64-bit* | 0056 Latest | 4/12/2020 |