. Trend Micro WFP Callout Driver (For Windows Vista/2008 computers) 11. For each the network interface, right click and get to its properties dialog box, uninstall the following 'Driver' from the general tab: 'Trend Micro Common Firewall Driver' 'Trend Micro NDIS 6.0 Filter Driver. Unable to successfully install or upgrade the Trend Micro Endpoint Encryption Deployment tool (Build 6.0.0.1087) on OfficeScan XG. This version (6.0.0.2005) updates the AU module to fix issues related to SSL certificate verification. After upgrading to a 6.0 server, a 5.0 client may require more processing time to sync policies.
Manually_Uninstalling_the_Client
Perform manual uninstallation only if you encounter problems uninstalling the client from the Web console or after running the uninstallation program.
To perform manual uninstallation: >>>
Log on to the client computer using an account with Administrator privileges.
Right-click the OfficeScan client icon on the system tray and select Unload OfficeScan. If prompted for a password, specify the unload password then click OK.
Disable the password on computers where the client will be unloaded. For details, see Client Privileges and Other Settings.
If the unload password was not specified, stop the following services from Microsoft Management Console:
OfficeScan NT Listener
OfficeScan NT Firewall
OfficeScan NT RealTime Scan
OfficeScan NT Proxy Service
Trend Micro Unauthorized Change Prevention Service (if the computer runs an x86 type platform)
Click Start > Programs, right-click Trend Micro OfficeScan Client, and click Delete.
Open Registry Editor (regedit.exe).
The next steps require you to delete registry keys. Making incorrect changes to the registry can cause serious system problems. Always make a backup copy before making any registry changes. For more information, refer to the Registry Editor Help.
Delete the following registry keys:
HKEY_LOCAL_MACHINESOFTWARETrendMicro
HKEY_LOCAL_MACHINESOFTWARETrendMicroNSC
HKEY_LOCAL_MACHINESOFTWARETrendMicroOfcWatchDog
HKEY_LOCAL_MACHINESOFTWARETrendMicroPC-cillinNTCorp
Delete the following registry keys/values:
HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionUninstallOfficeScanNT
OfficeScanNT Monitor (REG_SZ) under HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionRun
Delete all instances of the following registry keys in the following locations:
HKEY_LOCAL_MACHINESYSTEMCurrentControlSetServices
HKEY_LOCAL_MACHINESYSTEMControlSet001Services
HKEY_LOCAL_MACHINESYSTEMControlSet002Services
HKEY_LOCAL_MACHINESYSTEMControlSet003Services
NTRtScan
tmcfw
tmcomm
TmFilter
TmListen
tmpfw
TmPreFilter
TmProxy
tmtdi
VSApiNt
tmlwf (For Windows Vista/2008/7 computers)
tmwfp (For Windows Vista/2008/7 computers)
tmactmon
TMBMServer
tmevtmgr
Close Registry Editor.
Click Start > Settings > Control Panel and double-click System.
Click the Hardware tab and then click Device Manager.
Click View > Show hidden devices.
Expand Non-Plug and Play Drivers and then uninstall the following devices:
tmcomm
tmactmon
tmevtmgr
Trend Micro Filter
Trend Micro PreFilter
Trend Micro TDI Driver
Trend Micro VSAPI NT
Trend Micro Unauthorized Change Prevention Service
Trend Micro WFP Callout Driver (For Windows Vista/2008/7 computers)
Uninstall the Common Firewall Driver.
Right-click My Network Places and click Properties.
Right-click Local Area Connection and click Properties.
On the General tab, select Trend Micro Common Firewall Driver and click Uninstall.
Right-click Network and click Properties.
Click Manage network connections.
Right-click Local Area Connection and click Properties.
On the Networking tab, select Trend Micro NDIS 6.0 Filter Driver and click Uninstall.
Restart the client computer.
If there are no other Trend Micro products installed on the computer, delete the Trend Micro installation folder (typically, C:Program FilesTrend Micro). For 64-bit computers, the installation folder can be found under C:Program Files (x86)Trend Micro.
If there are other Trend Micro products installed, delete the following folders:
If there are no other Trend Micro products installed on the computer:
For 64-bit computers:HKEY_LOCAL_MACHINESOFTWAREWow6432nodeTrend Micro
If there are other Trend Micro products installed on the computer, delete the following keys only:
For 64-bit computers:
HKEY_LOCAL_MACHINESOFTWAREWow6432nodeTrend MicroOfcWatchDog
For 64-bit computers:
HKEY_LOCAL_MACHINESOFTWAREWow6432nodeTrend MicroPC-cillinNTCorp
Locations:
Keys:
On Windows Vista/2008/7 computers, do the following:
<Client installation folder>
The BM folder under the Trend Micro installation folder (typically, C:Program FilesTrend MicroBM)
See also:
Micro Driver Set
All new Trend Micro products use a new multi-digit format for displaying the numbers of pattern files. Customers using older products must either update or apply the New Pattern File Numbering Format Service Pack to their products as soon as possible to ensure receipt of new multi-digit format pattern files.
If your product still uses the old format, you can determine if you are using the latest pattern file by looking at the middle 3 digits in the multi-digit format. For example, pattern file 960 in the old format will be displayed as pattern file 2.160.00 in the new format. As of old pattern file 980, Trend Micro will stop issuing old 3-digit pattern files on a regular basis. You must update before pattern file 980 (2.180.00) in order to continue receiving virus pattern files, so please act now.
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